Hi! I'm Borja Lorenzo
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Salesforce Developer since 2022 with 10 certifications, specialized in Apex and LWC, with a background in banking and insurance. I build scalable, automated, and integrated Salesforce solutions, from concept to production.
Professional Experience
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2022 - PresentSalesforce Developer
Specialized in Service Cloud and Financial Services Cloud implementations for banking and insurance sectors.
- Designed and configured Service Cloud for end-to-end case management with custom routing, SLAs, and business processes
- Deployed Experience Cloud portals integrated with web and mobile channels for real-time customer self-service
- Implemented data integrations from external systems to automate case ingestion and improve operational efficiency
- Configured Financial Services Cloud for sales and post-sales insurance processes, including branch management and opportunity tracking
- Developed agent-assist flows to guide call center operations and automated data quality controls using Batch Apex
- Managed environment deployments with Salesforce CLI (SFDX) and provided production support
Certifications
Contact
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